Watch-Luxe.com and WatchWorks (herein WatchWorks), are committed to providing industry- leading, uncompromised new and pre-owned timepieces. Therefore, each watch purchased or serviced through us is covered by either an OEM warranty or by the WatchWorks One or Two Year Limited Warranty, unless otherwise described herein.* (Certain exclusions apply, including vintage watches)

WatchWorks 1 and 2-Year After-Sales Warranties

WatchWorks offers a limited warranty on every pre-owned watch sold on our website or in our stores. Pre-owned timepieces sold by WatchWorks are warrantied for a minimum of ONE year from The Date of Purchase. The Date of Purchase is defined as the date on the bill-of-sale, sales receipt, or any dated document designated by WatchWorks as proof-of-purchase.

WatchWorks 1 and 2-Year Limited Service Warranties

If an issue occurs with a warrantied product as a result of WatchWorks service or parts provided by its technicians, and within the One or Two year period following initial WatchWorks services, WatchWorks will repair or replace any damaged parts and/or correct the repair performed at its sole discretion. Following a repair, the watch will be covered by the WatchWorks One or Two- year service warranty from the date of the timepiece’s documented return,

Restrictions and Conditions: What Is Not Covered

Conditions apply to the WatchWorks One and Two-year limited service warranties. The repair warranties do not cover parts that WatchWorks did not service, basic services on quartz watches, water damage, shock damage, all abuse, or any handling that exceeds the limits of a timepiece’s intended use. Consequential and incidental damages are not recoverable under this warranty. Third-party performance of service, opening of a product, or addition of parts other than strap or bracelet components will void the WatchWorks limited warranty on pre-owned watches. WatchWorks will, at its sole discretion, determine the applicability of its warranty to each timepiece for which a warranty claim is filed.

WatchWorks will provide specific warranties on Vintage Timepieces and will be clearly stated. The threshold for Vintage Timepieces usually is about 35 years. There are some limiting factors such as parts availability and basically just fatigue of the timepiece, which will all be clearly stated.

Pre-Owned Watches Under Remaining OEM Warranty

In the event that the remaining OEM warranty on a purchased timepiece falls short of a One or Two year minimum warranty period as measured from the Date of Purchase, WatchWorks assumes responsibility as the warranty provider for the period commencing at the conclusion of

the OEM warranty and ending with the elapse of the One or Two years from the Date of Purchase.

When a warranty claim is recorded against a timepiece for which remaining OEM warranty is in effect, WatchWorks submits warranty claims to OEM authorities for evaluation and acceptance or rejection of such claims. The warranty terms and conditions, in the event of such claims, are those enumerated in the warranty terms and conditions for each applicable OEM. Watches returning from OEM service will be warranted under the terms and conditions of the OEM’s service warranty; the OEM service warranty then supersedes any expressed terms, conditions, and duration of our pre-owned warranty coverage.

In the event that a timepiece returns from OEM service and a component fails (e.g., a bracelet clasp fails following an OEM caliber adjustment) both outside the scope of the OEM service warranty and inside the span of the WatchWorks One or Two-year pre-owned warranty, WatchWorks may repair or replace this component at its sole discretion.

How to Obtain Service

Contact our Client Advisor or fill our contact form to initiate a service request.

Watch service repair time can vary depending on the watch brand and the specific service matter. Usually, warranty service repairs require six to eight weeks. When a watch service is completed, a shipping tracking number will be emailed to the owner.

If you have any questions, please contact our customer advisor.